MyRoutdoorkitchen.co.uk - Purchase information

Purchase information


Payment

You can pay for your order using PayPal or a Credit/Debit card. We currently accept VISA and MasterCard.

Responsible for payment: When you click “send order” in our checkout your purchase is finalized and you will have a payment responsibility for the specific order. When you place an order, you will receive an acknowledgement email confirming receipt of your order. We reserve the right to have products selling out of stock, if you order is affected we will contact you by email immediately.

Prices
All the prices we display include VAT and shipping (orders over £100) within Mainland England and Wales. For more info regarding deliveries please contact our custom service team.

Deliveries

All our outdoor kitchens have free shipping and are sent by DHL. If you buy an outdoor kitchen with us, it will arrive at your home. NOTE! DHL will not help you carry the products ordered, but it can be good to have help ready for carrying the items on delivery (unless otherwise agreed with us). For a business address, products from us are always delivered the day after we send them (between 08:00 to 21:00). For individuals, DHL will contact you a few days before delivery and you, along with DHL, will determine an appropriate time for delivery. Often, delivery is made within a 3 hour interval, for example between 08:00 to 11:00. Local deviations may occur and sometimes there can be set dates and times for delivery. Business customers can also request notification from DHL. In these cases, please contact us at customer service beforehand.

Please note! The delivery time may vary for different products and if the product is in stock, a delivery time of 2-5 days from receipt of order and approval of payment applies. Remember to check the goods when they arrive! Visible damage should be reported directly to the driver and hidden damage reported within 7 days after receiving the shipment. Please always receive the goods yourself, so that they are not waiting for a long time without being checked. We can do nothing to remedy shipping damage filed later than 7 days.

* If you do not receive or pick up your package within 14 days, a fee for uncollected parcels applies. The fee is as follows: Complete kitchens - £90 Other products - £20

When adjusting/changing delivery address we charge a fee of 20 £.

Warranty and right of withdrawal

We offer a one year warranty on all outdoor kitchen and products. If you have problems with your product outside the warranty period, we will help you contact the vendor, free of charge.

When purchasing a product from us, you always have the right to change your mind within 14 days. This means in simple terms that you are able to cancel your purchase within 14 days from the date you received the product. The product does not need to be returned to us within the 14 days, but you need to notify us within 14 days. This is done most easily by email. The repayment of your paid sum (in full, including shipping & handling fee) will be returned to you as soon as possible.

The legal requirement is 30 days from the date we receive the returned products, but this is of course always sent faster.

To get a full refund of the order value upon exercise of the right to return, the goods must be in the so-called essentially unchanged condition. If the product has been used, a depreciation cost will be deducted, which is the value of depreciation of the goods which can be deemed to have been in use. This decrease is primarily determined based on what the product can be sold for as used.

When exercising the right of withdrawal you are responsible for return shipping. Please feel free to contact us in advance to find out what the return shipping for your product is.

Complaints

In case of shipping damage or product defects, please contact us at info@myoutdoorkitchen.co.uk or call our customer service at 02038 087703. On myoutdoorkitchen.co.uk you have a 3 year warranty from date of purchase.


Our privacy notice


Our privacy policy is based on the Europan Union regulation General Data Protection Regulation (GDPR) (EU) 2016/679. Detailed information about GDPR is found on their their webpage

Lindström & Sondén AB, 556762-7392, Havsbadsvägen 1, 262 63 Ängelholm, is the owner of personal information gathered from this site. This privacy policy explains how we handle personal data.

1. What do we store and how do we use it?
Lindström & Sondén AB collects customer user data in order to deliver a seamless and safe service for customers. We collect data by three reasons.

A. To be able to complete purchases
B. Through contact with our customer relations team
C. Through our loyalty program.

This data may include your name, delivery and billing address, email address, contact numbers and specific purchase details. Please see Attachment 1 for detailed information about the information gathered. In addition to data collection, when you browse our websites, we automatically receive your computer’s internet protocol (IP) address in order to transfer information that helps us learn about your browser and operating system. This is not connected to any personal information.

Our web sites use cookies in order to make it functional.

2. On what basis are you storing my personal data?
The European union has set up a number of lawful basises for storing customer data, such as legal basis and consent. Please see attachment 1 for a specification of which lawful basis we have for certain types of activities related to your communication with us.

3. How do you get my consent?
The information collected when placing an order is based on legal requirements. When you provide your personal information by applying to our loyalty program or contacting our customer service team, we imply that your consent of us collecting it and using it for that specific reason only.

4. How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at info@lsbolagen.se or LSbolagen, Havsbadsvägen 1, Ängelholm, 262 63 SWEDEN.
The same goes for any matter regarding transfers of your personal information to other companies.

5. Security
In order to protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Personal data is not transferred to third parties except for:
● Authorities on statutory grounds. We are required to pass on your personal information to third parties when applicable law requires this, for example, to authorities for the purpose of tracking criminal activities and protecting public security.
● Authorized partners which need the specific information in order to complete your purchase. This is:
o Logistic partners for delivery
o Payment partners for payment
○ IT-partners that we need to run our services, such as hosting partners, customer service softwares

6. Changes of our privacy policy
Any changes to our privacy policy in the future will be published on this page and/or in our terms of purchase. More urgent changes to this privacy policy may be announced by email.

CUSTOMER SERVICE

MON-FRI 8am-4pm

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